DELIVERY

  DELIVERY COSTS

We offer complimentary multiple deliveries for all Wedding Gift Lists within the United Kingdom.

We also offer safe and secure delivery to all international destinations. Any additional duties that may apply will be payable by you directly to the shipping courier in the amount determined by your country’s customs.

We deliver items purchased outside of a Wedding List to anywhere in the world; delivery costs are as follows:

UNITED KINGDOM - Free shipping

EUROPEAN UNION - £18

INTERNATIONAL    - £28

  TAXES AND DUTIES

UK VAT will be applied at the rate applicable at the time of the order (currently at 20%), and be applied to all deliveries within the United Kingdom (excluding the Channel Islands).


Additional taxes will be calculated according to the shipping destination, and will appear at the bottom of your ‘Basket’ and ‘Order’ summary page.


Local taxes will be applied to all European Union destinations.


Orders under 1000AUD delivering to Australia will be exempt from taxes.

  INSURANCE

All Blue Ribbon deliveries are insured, packed with care and require a signature upon delivery. Once signed for, all items within a delivery will become the responsibility of the recipient. If you choose to return or exchange an item from your order, you will be responsible for all delivery and insurance costs.

  DELIVERY PERIOD

We are an authorized online retailer for all Brands displayed on our website. As the majority of our products can be customized according to your specifications, we will place your order with our suppliers once your wedding list has been finalized to give you adequate time to virtually exchange items on your list prior to final closure. Owing to this, the delivery of your items can range from 2-12 weeks, as specified on each product page. We will always endeavour to deliver your items to you as quickly as possible and keep you fully updated on the status of your order.

  RETURNS AND EXCHANGES

If you would like to return or exchange an item please contact Customer Care at customercare@blueribboncompany.com for a Return Authorization.

Please return all items in their original branded packaging without delay and no later than 14 days from the day on which you notify us of your wish to return or exchange your items. On all returns we offer a full refund, exchange or store credit redeemable at blueribboncompany.com up to one year from the date of issue. All refunds will be credited back to you according to your original payment method or as a store credit to your account.

If you choose to return or exchange an item from your order, you will be responsible for all delivery and insurance costs. Please ensure that all items are packaged safely and insured during transit. All items should be returned new, unused and with all branded packaging including authenticity cards, dust bags, cases and accessories that may have been provided with your item.

Due to hygiene reasons, certain items are excluded from our Returns Policy and can only be returned in accordance with your legal rights. This includes items such as duvets and pillows in cases where the protective, sealed packaging has been opened. In cases where an item is excluded from our Returns Policy, this information will be outlined on an item’s product page in the section ‘Product Description’.

We cannot accept any returns or exchanges on personalised, customised or bespoke items, or items made according to personal specifications.

  CANCELLING YOUR ORDER

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order within 14 days, provided you give us written notice. The cancellation period will expire 14 days following the receipt of delivery.

To exercise your right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Blue Ribbon House Ltd, 96 High Street Kensington, London W8 4SE or by email to: customercare@blueribboncompany.com

For orders cancelled under the ICACRs, we will issue you with a full refund without undue delay, and no later than 14 days after the day we receive items returned by you; or 14 days after the day on which you provide evidence to show that the items have been returned or we will reimburse you using the same means of payment used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this re-imbursement.

In the event that items are sent to you but you cancel your order, we may withhold reimbursement until such time as we receive the items back or, until you supply evidence to prove that the items have been sent back (whichever is the earliest). If we do not receive the cancelled order back, we may arrange to have it collected from you (at your cost).

We may make a deduction from a reimbursement for any loss in value of items supplied, should the loss be a result of unnecessary handling by you. You will only be liable for this loss in value if an item has been handled beyond what is necessary to examine its nature, character or function.

  FAULTY GOODS

Items will be considered faulty if they are damaged, or if a manufacturing fault occurs within six months of your purchase. Items that become damaged as a result of normal wear and tear will not be regarded as faulty.

If you would like to exchange a faulty item please be aware that we can only replace the item for the same product or a product of the same value, subject to availability. Where possible, we will offer to repair faulty items. If an item cannot be repaired or the same product is not available, you will be entitled to a full refund.

  COLORS

We have made every effort to display all items on the Blue Ribbon website as accurately as possible; however, please be aware that colours may appear vary according to your computer’s monitor and, as such, discrepancies may occur.