TERMS & CONDITIONS

Please take the time to read our Terms and Conditions before placing an order. As it remains at our discretion to accept your order (and thus create a legally binding agreement with you) it is important to ensure that you are happy with the particulars of this relationship. If there is anything you are not sure about, please contact us on +44 (0) 0203 773 4350.

Blue Ribbon is the trading name of Blue Ribbon House Ltd., a company registered in England and Wales under number 09039282 whose registered office is at 21 Niton Street, London Sw6 6NH and whose trading address is Blue Ribbon, 96 High Street Kensington, W8 4SE with email address customercare@blueribboncompany.com; telephone number +44 (0) 0203 773 4350.

These Terms and Conditions will apply to the purchase of items by you (the Customer or you) by us (the Supplier or we). These are the terms on which we sell all items to you. 

By ordering any of our Items and Services, you agree to these Terms and Conditions. To purchase Items from our Website you must be eligible to enter into a contract and be at least 18 years old. We reserve the right to modify the Terms and Conditions from time to time; however, any changes made subsequent to placing an order will not affect that order unless we have been forced to make those changes by law. 

 
DEFINITIONS

Customer will refer to any natural person who, when placing an order with us, is acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Contract will refer to the legally-binding agreement between you and us for the supply of Items;

Delivery Location will refer to the Supplier's premises or another location where Items are to be delivered, as specified in the Order;

Items will refer to products advertised on our Website that we commit to supply to you, according to the number and description specified in the Order;

Order will refer to the Items the Customer orders from the Supplier determined through the step-by-step order process on the website. 

Privacy Policy will refer to the terms which demonstrate how we will deal with confidential and personal information received from you via the Website;

Website will refer to our website www.blueribboncompany.com on which Items are advertised.

 
  REGISTRATION

In order to be able to use certain services of our website you will need to register with us using truthful, accurate and complete information. Please visit our Privacy policy for more details concerning our need to obtain certain data from you. Our website and its features are only available to individuals with a valid debit or credit card and who authorize us to perform credit checks.

When registering to use our website, you will be asked to set up an account with a username and password. In so doing, you are agreeing to keep both username and password secret from others as you will remain responsible for all actions taken under your name. You are also agreeing that we can contact you by email, post or any other method. 

We retain and use all information strictly under the Privacy Policy, and will never share your details with a third party. 

 
  GIFT REGISTRATION

When creating a gift list you are given the option to make your selection public or private. If you choose to make a list public then you must be aware, and agree, that your name and list will be searchable (through your surname) by members of the public. 

If you are unhappy with these terms, you may choose to make your list private and so keep your name and list hidden from members of the public and search engines. 

 
  ITEMS

All items on our website are subject to availability. 

Item descriptions are for illustrative purposes only, and small discrepancies in item size and colour may occur. 

In the case of bespoke, made-to-measure or other items made expressly for you, it is your responsibility to ensure that any information or specification you provide is accurate.

We may make necessary changes to certain items (in compliance with the law or safety regulations) but will notify you of these changes. The description of any Items is as set out on the Website, catalogues, brochures or other form of advertisement. 

 
  ORDERS

All orders are subject to availability and acceptance. The description of items on our website does not represent a contractual offer to sell those Items.

We reserve the right to reject any orders but will try to inform you of this decision as soon as possible. 

The order process is set out clearly on the website. The result of this process will be your responsibility as you will be given ample opportunity at each step to check or amend your order before final submission.

By submitting an order, you agree to enter into a contract for the items ordered, and give us permission to contact you via email to confirm this.  You will receive an Order Confirmation soon after entering into this contract, and well before you receive delivery of your order. You must ensure that the Order Confirmation is complete and accurate. Please inform us immediately if you notice any errors as you will be responsible should any inaccuracies occur. 

No variation of this contract (concerning the description of items, fees or other details) can be made after the contract has been entered into - unless this change has already been agreed to, by the customer and the supplier, in writing. 

These Terms and Conditions apply only to a Contract as entered into by you, the Customer. Please inform us if this is not the case so that we can supply you with a different contract that is better for you, e.g. a business contract.

 
  PRICING POLICY

All price quotations are valid for a maximum period of 90 days from its date, unless the price is withdrawn at an earlier time, as decided by us.

The price of items, additional delivery or other charges, is set out on the website at the date of order, or is agreed upon in writing. 

All prices and charges are inclusive of VAT at the rate applicable at the time of the Order. Payment must be made by credit or debit card before delivery of the items. 

UK VAT will be applied at the rate applicable at the time of the order (currently at 20%), and be applied to all deliveries within the United Kingdom (excluding the Channel Islands). 

Additional taxes will be calculated according to the shipping destination. Local taxes will be applied to all European Union destinations. Orders under 1000AUD destined for Australia will be exempt from taxes. 

 
  PAYMENT

Payment must be made in Great British Pounds (Sterling) by either credit or debit card before the items can be delivered. 

All international cards are accepted and will not incur an additional fee. 

Payment is accepted in Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods clearly advertised on our website. Payment can also be made using PayPal.

 
  DELIVERY

We deliver to all international destinations that are accessible and practical. Taxes and Duties applied to deliveries outside of the UK will be calculated according to their destination and will be paid for by the Customer. 

All destinations within the United Kingdom qualify for free multiple shipments on Wedding List Orders. 

Other destinations within the EU, and orders above £5,000 to other international destinations qualify for one free shipment on Wedding List orders.

Standard orders take up to 12 weeks to deliver following the closure, or partial closure, of a list. For custom-ordered, bespoke, monogrammed or engraved items, orders may take up to 16 weeks to deliver following list closure. Please visit our Delivery and Returns page for more details on International shipping and Pricing.

Risk and Title

Damage or loss to any items in the order becomes your responsibility following receipt of delivery. You will not own items from the order until payment has been received in full. If this payment is overdue or represents a step towards your bankruptcy, we may exercise our right (with notice) to cancel any delivery and end any right by you to keep items from the order. In this case, you must return all items to us, or allow us to collect them (at a cost to you).  

In any case, and regardless of events beyond our control, if we have failed to deliver items on time you may consider the contract terminated if:

  • We have refused to deliver an order

  • We have failed to deliver on time 

  • We have failed to deliver at a later time, more appropriate to the circumstances, that had previously been agreed upon

  • Prompt delivery is essential (taking into account relevant circumstances at the time the Contract was created)

  • You had notified us prior to the order that prompt delivery was essential

     

    If you consider the contract at an end, we will (in addition to other remedies) promptly refund all payments made under the existing contract. If you were entitled to consider the contract terminated but did not do so, you are in no way prevented from cancelling or rejecting the order once it is has been delivered. 

    If you decide to do this, we will (in addition to other remedies), refund all payments made under the contract in this case. 

    If the order has been delivered, you must return all items to us. We will reimburse you should this incur a cost. You can also give us permission to collect the items from you. 

    You may not reject, or cancel, items from an order if those items constitute a commercial unit i.e. if the item is made up from several items and returning just part of that product would impair the value or character of the item as a whole.

    We reserve the right to deliver an order in instalments for a genuine and fair reason, including shortages in stock, subject to the above provisions and provided that you are not liable for extra charges. 

    If you or your nominee fail, through no fault of ours, to accept the order at the agreed delivery location, we may charge for the cost of redelivery. 

    After delivery or collection, all items in the order will become your responsibility and, as such, you must (if reasonably practical), check the order before accepting it. 

    Conformity and Guarantee

    We have a legal duty to supply products in conformity with the contract, and will not have complied if, upon delivery, the items:

    i) are not of satisfactory quality

    ii) are not reasonably fit for the purpose as stated by us or the contract, and the purpose for which you purchased them

    iii) do not conform to their description

    It will not be seen as a failure to comply if the fault lies with you. We we give you the benefit of the free guarantee offered by the manufacturer of Items within a reasonable time. Details of the guarantee (including the name and address of the manufacturer, the duration, and the territorial scope of the guarantee) are set out in the manufacturer's guarantee provided with the items. This guarantee will take effect at the time the products are delivered, and will not reduce your legal rights.

    Successors and our sub-contractors

    Either party can transfer the obligations of this contract to someone else. In such case, each party will remain liable to the other party for the obligations as set out by the contract. As suppliers, we will be answerable for the acts of any sub-contractors that we choose to aid us in our duties. 

    Circumstances beyond the control of either party

    If an occasion arises in which either party experiences any failure of the contract due to circumstances beyond their control, they must advise the other party as soon as is reasonably practicable. In such case, the party’s obligations will then be suspended (as far as is reasonable) if they consent to act reasonably. The party will thus not be liable for any failure that it could not reasonably avoid. This will not affect rights relating to delivery, above, or rights to cancel, below.

    Excluding liability

    We, as the supplier, do not exclude liability for: 

    (i) any fraudulent act or omission; or 

    (ii) for death or personal injury caused by negligence or breach of the our other legal obligations. 

    Subject to this, we do not exclude liability for:

     (i) loss which was not reasonably foreseeable to both parties at the time the Contract was made; or 

    (ii) loss (e.g of profit) to the Customer's business, trade, craft or profession which would not have been suffered by the Customer, as we believe that the Customer is not purchasing products wholly or mainly for its business, trade, craft or profession.

    Governing law, jurisdiction and complaints

    The contract (including any non-contractual matters) is governed by the law of England and Wales.

    Disputes can be submitted to the jurisdiction of the courts of England and Wales or, if the Customer resides in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

    We endeavour to avoid disputes and try to find a solution to any problem that arises with products, orders, or deliveries. If you do experience an issue, please contact Customer Care at customercare@blueribboncompany.com or call us on 0800 066 2587; we aim to respond with a tailored solution within 48 hours.

    Withdrawal and cancellation

    If you change your mind and wish to withdraw an order without incurring any liability, you must notify us of this change before the Contract is made. 

    This is a distance contract (as defined below) and, as such, adheres to the Cancellation Rights as set out below. These Cancellation Rights, however, do not apply to a contract for the following items (with no others) in the following circumstances: 

    i) personalised, customised or bespoke items, or items made according to personal specifications;

    ii) items which are liable to deteriorate or expire rapidly;

    Cancellation Rights for a contract also cease to be available in the following circumstances: 

    i) when items (sealed and unsuitable for return due to health or hygiene reasons) become unsealed after delivery;

    ii) when items become inseparably mixed following delivery

     
      INSURANCE & DELIVERY

    All items sent by the supplier will be insured until such time as they are received by the customer. Upon receipt of delivery, responsibility for the items falls to you, the customer. 

    If you decide to return items from an order, all insurance and shipping costs become your responsibility. If an item experiences a loss in value during transit back to us, you will be responsible for this loss, as below. 

     
      RETURNS & EXCHANGES

    Our Policy

    If you would like to return or exchange an item from the order you must notify us to receive a Returns Authorisation Form. Unwanted items must be returned to us within 14 days of receipt of delivery. You may be asked to produce Proof of Postage. 

    Subject to meeting the above criteria, you are entitled to a full refund, exchange, or credit redeemable at blueribboncompany.com up to 1 year from the date of issue.  Made-to-order or personalized items may not be cancelled, exchanged or returned unless the product is faulty.

    Right to cancel

    Subject to terms laid out in these Terms and Conditions you may cancel this contract within 14 days without giving reason. 

    The cancellation period will expire 14 days from the receipt of the item. Regarding subscriptions or staggered deliveries, the right to cancel will be 14 days following first delivery.

    To cancel your order, you must provide us with a clear statement of your decision to cancel. To exercise your right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Blue Ribbon House Ltd, 21 Niton Street, London SW6 6NH or by email to: customercare@blueribboncompany.com

    You must send your statement of cancellation before the cancellation period has expired.

    Effects of cancellation in the cancellation period

    If you choose to cancel your contract, we will reimburse you for all payments, excluding the costs of delivery.

    Deduction for Products supplied

    We reserve the rights to deduct an amount from a reimbursement if a returned item has lost value at your hands i.e. if a product has been handled beyond what is necessary to examine its nature, character or function, and this handling exceeds a physical examination customary in a shop. As the responsible party for the loss in value, you must pay the full amount of the deduction requested. 

    Timing of Reimbursement 

    If we have not offered to collect the items, we will reimburse you without undue delay, no later than 14 days after we receive these items back from you, or 14 days following the date at which you sent the items (proof of postage required).

    If we have offered to collect the items (or if no items were supplied) we will reimburse without undue delay, no later than 14 days after the day on which you notify us of your decision to cancel the contract. You will be reimbursed using the same means of payment at transaction unless it has been agreed otherwise. You will not incur any fees as a result of the reimbursement.